any item ordered online may be returned for an exchange or refund within 14 days from receiving the order.
all sale items are final sale and will not be considered for a refund or exchange under any circumstances.
we will consider goods for refund or exchange only under the following conditions:
• goods must be clean, unworn, unwashed and be in sellable condition. we cannot accept any goods that are in any way damaged or altered from their original condition.
• all tags, liners and straps must be intact. we cannot accept any goods without these.
• shipping is not refundable.
for goods to be considered for a refund or exchange every one of the above conditions must be met. no exceptions.
ÉTÉ does not provide for return shipping. if you wish to make a return, you are responsible for paying the shipping costs and ensuring that items are not damaged in any way during transit.